Thank you for visiting Blackbird House, owned and operated by Blackbird Collective PBC (“Blackbird”). You can find us at www.blackbird.house (the “Site”) or by using the Blackbird mobile application (the “App”, collectively with the Site, the “Platform”). Blackbird is shared working environment for like minded individuals looking for a place to belong.
Please read the following information carefully. It tells you when this notice is effective, what information we collect from visitors of the Site (“Visitors”) and users of the App (“Users”), how we might use it, how you can review or change the personal information you provided to us, how we may change this notice, and the steps we take to ensure that your personal information is protected. We are committed to the privacy of our Visitors and Users and hope you enjoy your visit!
If you have a specific question, feel free to click to the appropriate section below:
- What information is collected?
- How we use this information?
- How does our Platform share your information?
- How does our Platform utilize third party services and content?
- What information do we share with third parties (or what information maythey access because of the services they provide to us)?
- What choices do you have over how your information is used?
- How can you edit or delete your information?
- Does our Site respond to do-not-track signals?
- How do we secure your information on our Platform?
- What age do I have to be to use this Platform?
- What governing law applies?
- What if I live outside of the United States?
- Who should I contact with questions or concerns?
- When was this notice last updated?
1. What information is collected?
Information is collected from a variety of sources, including but not limited to from a Visitor when they answer questions requesting an invitation to the App from the Site or use the “Contact Us” form.
Information is also collected from a User when they register their account on the App, purchase a membership, update their account on the App and post on message boards on the App, among others
Additionally, it may be collected when you voluntarily submit it to enter contests, to request information, provide feedback, participate in surveys, or request to receive customer or technical support.
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We collect two types of information: Identifying Information and Non-Identifying Information.
Types of Identifying Information we collect
When you submit a request, become a Member, or when you enter information on this Platform, we may collect personal information from you including your:
- First and last name
- Username and password
- Billing information
- Email address
- Phone number
- Location information
- Social media account links
- Company or business information
- Profile pictureProviding additional information beyond what may be required to create an account, including your personal stories, hobbies, interests and mailing information is entirely optional, but enables you to more fully utilize the benefits of the Platform.
Types of Non-Identifying Information we collect
We may also collect general information resulting from your activity on the Platform, including your preferences and other tendencies. This includes anonymous “traffic data” or tracking information provided by the website’s host or similar provider of such information (i.e., Google Analytics and WordPress Stats) that does not personally identify you but may be helpful for marketing purposes or for improving the services we offer. Analytics is the process of collecting, analyzing, and reporting aggregate data. This information may include which pages are visited, in what order the pages are visited, when a Visitor or User accesses a page, how long they may stay on a particular page, and where they are located. It may also provide information about what browser, network, or device is used to visit our Platform. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html. To learn more about WordPress Stats, please visit https://automattic.com/privacy/.
In addition, when you visit or use our Platform, we may also log your anonymous IP addresses, a unique identifier for your computer or other access device. This helps us diagnose problems with our server, to administer our Platform, or to display the content according to your preferences.
A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Site and that information helps websites to understand your preferences and improve and personalize your website experience, for instance, by tailoring content and advertisements to a Visitor’s interests.
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Cookies are also used for such activities as remembering your username and password, saving items to a shopping cart and facilitating the checkout process, if you use such a feature on this Site. You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, you may lose access to our Site.
A web beacon is an invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the beacon appears and the time the Site, document or email in question is viewed. They can be used to confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
A note regarding location information.
We receive location information when you are using the Platform, including when the App is in use in the foreground or background. We may continuously collect location information from you when the Platform is in use in the foreground or background in order to personalize the Platform experience. We also use this information for analytics purposes.
2. How we use this information?
We and our third-party service providers may use your information and any third-party personal data that you may provide, as applicable:
• • • • • •
to create and manage your membership;
to verify your identity and prevent fraud;
to respond to user inquiries and/or other requests or questions;
to identify you when you login to your account;
to enable us to operate the Platform;
to inform the user of events and provide information about the office workspace locations;
to send you important information regarding the Platform, such as certain changes to our terms, conditions, policies and/or other administrative information;
to improve our services and the interactions you have with our Platform;
to inform you of products, programs, services and promotions that we believe may be of interest to you;
to provide customer service;
to market products and services that may be of interest to you–for instance, we may add you to the Blackbird email list and newsletter when you make an online purchase or sign up for our internal business purposes, such as data analysis, audits, developing new products, enhancing the Platform, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns; and
to comply with and enforce applicable legal requirements, relevant industry standards and our policies.
How does our Platform share your information?
We may share the data collected about your use and property. We may use your depersonalized personal information to provide analyses of the Platform in the aggregate to our
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prospective business partners and other third parties. We may also share the personal information we collect from you under the following circumstances, and you expressly authorize us to share your information as follows:
Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Blackbird’s assets, user information, including personal information collected from you through your use of the Platform, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Site or in the App.
How does our Platform utilize third party services and content?
For your convenience, we may link to third party sites and services, or otherwise display third party content through our Platform. Here are some examples of third-party content and services available through or via our Platform:
- 1) Contact management and marketing – We use MailChimp, Typeform, Paperless Post, and the Survey Monkey Widget to help automate our contact management, marketing, events, surveys, and newsletters.
- 2) Infrastructure – We use Optix to support our Platform.
- 3) Storage – We use third party vendors for storage. These include but are not limited to Dropbox and Google Drive.
- 4) Payment Processing – We work with third party vendors to process payments. This includes but is not limited to Stripe.
- 5) Events – We work with third party vendors to help host and promote events. This includes but is not limited to Eventbrite.
- 6) Social Media – We link to social media pages to better stay connected to you, including, but not limited to Facebook, Instagram, and Twitter.Please note that these other sites may send their own cookies to users, collect data, or
solicit personal information. We urge you to review the equivalent data protection, privacy, and cookie policies available on their websites. We do not accept any responsibility or liability for the data protection of privacy practices of third parties in relation to such websites and your use of third-party websites is entirely at your own risk.
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5. What information do we share with third parties (or what information may they access because of the services they provide to us)?
We will not sell, trade, or otherwise transfer your personal information or general information to third parties without informing you in advance. However, we may provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. Our service partners may use your personal information to operate the website and deliver services. We use these third parties to help handle parts of our business. They help us do things like fulfill orders, process payments, provide analytics, monitor activity, maintain databases, and administer and monitor emails. These parties will only use your data for the purpose of carrying out the work as agreed with us.
Disclosure of your information for security purposes.
Blackbird fully cooperates with law enforcement agencies in identifying those who use our Platform for illegal activities. We will release personal or general information without your consent for security purposes, when required by law, or to prevent imminent harm to any person or entity. We will disclose personal or general information upon receipt of a court order or subpoena, or to cooperate with a law enforcement investigation, which may include responding to requests and court orders from jurisdictions outside the United States. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful, as determined in our sole discretion.
6. What choices do you have over how your information is used?
1) Email Opt Out – If you no longer want to receive our newsletter, emails or other announcements, you may unsubscribe by writing to us at email@example.com or following the “unsubscribe” link at the bottom of our emails. Please note that Members cannot unsubscribe from correspondence relating directly to your account. Please allow 1-10 days from receipt of request for opt-out to take effect. If you have multiple email addresses, you will need to opt-out for each address in order to be
removed from our active database.
2) Location information – You may have the ability to turn location-based services on and
off by adjusting the settings of your Internet browser or mobile device.
3) Cookies and web beacons – Your browser may offer the ability to block or delete cookies from your device. Please follow your individual browser’s instructions on how to block and clear cookies.
7. How can you edit or delete your information?
By logging into your account or emailing us at firstname.lastname@example.org you can correct, update or delete billing information, your phone number, email address, and most other personal information. If you would like to permanently delete your account, you can email us at email@example.com. Please note certain information, which may
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include your name and membership history may not be able to be deleted from our system.
8. Does our Site respond to do-not-track signals?
At this time Blackbird does not recognize automated browser signals regarding
9. How do we secure your information on the Platform?
In order to protect both the personal information and the general information that we receive from you through the website, we have implemented various security measures. In addition to physical security measures such as limiting the number of persons who have access to your information, Blackbird uses a number of technological security measures, including password encryption and firewalls to keep your information safe. We will take all steps reasonably necessary to ensure that your data is treated securely. All information you provide to us is stored in secure managed servers.
Whenever you give out personal information online there is a risk that third parties may intercept and use that information. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. By using this Platform, you expressly acknowledge and agree that we cannot guarantee the security of any data provided to or received by us through this Platform and that any personal information, general information, or other data or information received from you through the Platform is provided at your own risk. We are not liable for any damages arising out of, or in any way connect with, a third party’s unauthorized access to your information.
In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.
10. What age do I have to be to use this Platform?
11. What governing law applies?
This notice and our privacy practices will be subject exclusively to the laws of the State of California within the United States of America. By using our Platform, you hereby irrevocably
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submit to the exclusive jurisdiction of the competent courts of California any claim or matter arising under or in connection with the Platform.
12. What if I live outside the United States?
The Platform is hosted and operated entirely in the United States and is subject to United States law. Please do not provide us with any information or attempt to make purchases if you live outside of the United States. If you are from a jurisdiction outside of the United States, please notify us so that we may take necessary action. This may include terminating your account and deleting your information. We are committed to resolving those issues, so if you have any questions about how we collect or use your information you may email us at firstname.lastname@example.org.
13. Who should I contact with questions or concerns?
Blackbird Collective PBC
10600 Virginia Ave. Culver City, CA 90232
14. When was this notice last updated?
September 11, 2019.